Privacy Policy

1. Introduction

Black Ops ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit an application to join our team.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details you provide when submitting an application or contacting us.
• Employment Information: Work history, education, skills, and other information relevant to your application.
• Device Information: IP address, browser type, operating system, and other technical data collected automatically when you visit our website.
• Usage Data: Pages visited, time spent on pages, and other analytics data.
• Video Engagement Data: Whether and how much of our recruiting video you watch (e.g., start, percentage watched, completion), collected via our video hosting provider and shared with our advertising platforms as described below.
• Booking Information: Interview times you select and related scheduling details when you book through our embedded calendar.

3. How We Use Your Information

We use the information we collect to:

• Process and evaluate your application
• Contact you regarding employment opportunities
• Send you relevant information about our programs and opportunities
• Improve our website and services
• Comply with legal obligations

4. SMS/Text Messaging Consent & Terms

By providing your phone number and checking the consent box on our application form, you expressly consent to receive automated text messages (SMS/MMS) from Black Ops and its affiliates at the phone number provided. These messages may be sent using an automatic telephone dialing system or prerecorded voice.

• Message Frequency: Message frequency varies. You may receive up to 10 messages per month.
• Message & Data Rates: Message and data rates may apply. Check with your mobile carrier for details.
• Opt-Out: Text STOP to cancel and stop receiving messages. You will receive a one-time confirmation message.
• Help: Reply HELP to any message, or text us at (425) 484-2187.
• Supported Carriers: AT&T, Verizon, T-Mobile, Sprint, Boost, Virgin Mobile, U.S. Cellular, and most other major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
• Consent Not Required: Consent to receive automated text messages is NOT a condition of any purchase, employment, or service.
• No Mobile Sharing: We do not sell, rent, or share your mobile phone number or any personal information collected through our SMS program with third parties for their marketing purposes.

By opting in, you acknowledge that you have read and agree to our Terms & Conditions and this Privacy Policy regarding SMS communications.

5. Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist us with website hosting and analytics (Vercel), video hosting and streaming analytics (Mux), scheduling, forms, and communications (HighLevel / LeadConnector), and other business operations.
• Advertising Platforms: We use the Meta Pixel (Meta Platforms, Inc.) to measure advertising performance and build advertising audiences. This means certain information — such as pages viewed, video engagement events, and application/booking events — is shared with Meta and may be used to show you or others relevant ads on Meta platforms. This activity may be considered "sharing" or "targeted advertising" under certain state privacy laws; you may opt out as described in Section 7.
• Business Partners: Our affiliated companies and partners involved in the recruitment process, including Flexpwr.
• Legal Requirements: When required by law, court order, or governmental authority.

We do not sell your personal information for money, and we do not share your mobile phone number with third parties for their own marketing purposes.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain communications
• Opt out of "sharing" of personal information for targeted advertising (e.g., data shared with Meta via the Meta Pixel), where provided by your state's privacy law (including the California Consumer Privacy Act as amended)
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below. You can also limit pixel-based tracking through your browser settings, ad-blocking tools, and Meta's own ad preferences.

8. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and measure advertising. Specifically: the Meta Pixel records page views and conversion events (such as video watch progress and application/booking completions); Vercel Analytics records anonymized usage statistics; Mux records video streaming quality and playback analytics; and our site stores a small value in your browser's local storage to remember your video progress. You can control cookies through your browser settings, though some features may not function without them.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: